A Nuts and Bolts Guide to Effective Credit Management
By Paul D. Zuelke

Paul's book is a best seller! It is a step-by-step "A to Z" guide to granting credit in the health care practice. With interesting stories and anecdotes, this book teaches you the philosophy of credit granting (the why to do it) and walks you through each step of the nuts and bolts (the how to do it).

We have produced a 45-minute audio tape/CD that covers the details of effective telephone collection techniques. This cassette tape/CD has sample phone calls and presents sample situations where appropriate verbal skills are used to collect past-due accounts. The tape/CD teaches a highly effective technique of telephone collection activity that you have probably not been exposed to in the past. It is an excellent training aid for your Financial Coordinator or any staff person responsible for delinquency control.