Our experience has been that few dental and orthodontic practices have a highly organized and efficient system of identifying credit risk, selling their case, and granting credit in the most appropriate manner. In addition, health care practices have a difficult time establishing "systems" which ensure each patient is handled appropriately, the bookkeeping and other administrative procedures surrounding the patient are handled appropriately, and that each patient pays appropriately for the health care he has received.

Our in-office visits and the significant follow-up provided afterward are designed to implement the systems necessary in the practice in such an effective manner that you can absolutely count on them working month in and month out for the rest of the time you are in practice.

As a result of our consultation, you can expect some very significant and gratifying results. Among them are:

1. Immediate (within 30 days) and substantial increases in cash flow. By learning new verbal skills in case presentation, your staff will be able to increase the average down payment received on new case starts and the average monthly payment while at the same time increasing case acceptance. It is difficult to estimate dollar amounts, but our average client experiences a 17% to 21% increase in cash flow within two months of our initial visit. This cash flow is sustained and will actually increase when improved delinquency control measures are implemented.

2. Reduced delinquency. You will experience a consistent reduction in delinquency that will continue until delinquency has been reduced to the point of being insignificant to the practice. Many clients have virtually eliminated delinquency altogether. Your staff will be trained to make accurate credit decisions and to grant credit appropriately. They will learn highly efficient letter writing skills and telephone collection skills which will allow you to collect a higher percentage of your delinquent accounts without having to use "hard core" collection techniques, collection agencies, attorneys, etc.

3. Reduction in failed appointments and improved clinical cooperation. Within six months you will see a significant reduction in failed appointments and a measurable increase in clinical cooperation. Both of these results will come from your staff learning how to communicate with patients effectively regarding these particular issues. By keeping delinquency lower there will be fewer patients in a negative relationship with the practice and, therefore, fewer patients who are likely to cause the failed appointment and poor clinical cooperation problems.

4. Lower accounts receivable. The goal for the ratio of accounts receivable to production is different with every dental specialty. It ranges from 1.3 months of production in a pediatric practice to 5.5 months of production in an orthodontic practice. By handling financial arrangements and delinquency control in an efficient and effective manner, your receivables will be brought to, and maintained at, a level that is appropriate to your specialty and your production.

5. Reduced stress and increased quality of life. Finally, as a result of this consultation, you can fully expect to have a much more satisfying relationship with your practice. You can be confident you will have a system that will work consistently, even through staff turnover. Zuelke & Associates will be there to coach you and your staff through any rough spots, questions, or problems that may arise during the implementation of what we teach.

If you were to ask any of our clients who have been with us two or more years what the single biggest result of our consultation was, they would discuss increased cash flow, reduced delinquency, lower receivables, and higher patient and staff satisfaction. The single biggest benefit, however, would be the fact that they are experiencing a higher quality of life within their practice because they have surrounded themselves with patients who are maintained in a high-level, quality relationship with the practice and that they are now able to operate in a high-profit, low-stress environment.